Cause:
MongoDB only supports SCRAM-SHA-256 for authenticating users with passwords from MongoDB version 4.0. So if you encounter this error, you can try to switch back to the SCRAM-SHA-1 method.
More about MongoDB SCRAM supports :
MongoDB >= 4.0 Support SCRAM-SHA-1 and SCRAM-SHA-256
MongoDB 3.x Support only MONGODB-CR and SCRAM-SHA-1
MongoDB <3.0 Support only MONGODB-CR
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